Refunds and cancellation

What happens when you cancel, or are charged by mistake.

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This page explains how refunds and cancellations work for Nivasta, operated by ("Miracurl").

Society subscriptions (paid to Miracurl)

• Every society starts with a free trial. You are not charged during the trial.
• You can cancel a plan at any time from the app or by writing to . Cancellation stops the next renewal. The plan stays active until the end of the period you already paid for.
• If you were charged by mistake, charged twice, or charged after cancelling, write to us within 7 days and we will refund the amount.
• Fees for a period that has already started are not refunded in part, except where the law requires it.

Maintenance and other payments by residents

• A resident's maintenance bill is a charge set by the society. Miracurl only provides the payment page. Questions about the amount go to your society's committee or admin.
• If a payment was debited but the bill still shows unpaid, it is usually confirmed automatically within a few hours. If not, write to us with the payment reference and we will check it with the payment gateway.
• If a payment was taken twice, or taken in error, the extra amount is refunded to the same account or card it came from.

How long refunds take

Once a refund is approved it is sent through our payment gateway (Razorpay) to the original payment method. It usually reaches you in 5 to 7 working days, depending on your bank or card issuer.

How to ask

Email with your society name, flat (if you are a resident), the payment date and amount, and the payment reference. We reply within 2 working days.